This is a high-touch patient support role in a digital-first healthcare startup. You’ll handle calls, escalations, scheduling-to-billing issues, and document everything cleanly across Zendesk and the EHR.
About Midi Health
Midi Health provides virtual care for women 40+, focused on perimenopause, menopause, and midlife health needs. The company operates in a fast-paced, startup environment with a strong focus on modern patient experience.
Schedule
- Remote
- Schedule not specified in the posting
- Must have a quiet, distraction-free home workspace and reliable high-speed internet
What You’ll Do
- Serve as the first point of contact for patients, primarily via phone, with empathy and strong follow-through
- Manage high volume inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination
- Resolve escalated patient concerns and use service recovery protocols, escalating when needed
- Document interactions thoroughly in Zendesk and the EHR system
- Act as a patient advocate and liaison across internal departments to drive timely solutions
- Identify patient experience improvement opportunities and share feedback with leadership
- Maintain patient confidentiality across systems and communications
- Model core values: compassion, accountability, respect, integrity, and trust
What You Need
- 5+ years in a high-touch, patient-facing role
- 2+ years using Zendesk (or similar ticketing tool)
- 2+ years using Athena (or similar EHR)
- 2+ years using Google Workspace
- Strong verbal and written communication
- Experience handling escalations, grievances, or sensitive patient concerns with discretion and empathy
- Strong judgment, critical thinking, and decision-making skills
- Bilingual (Spanish or other language) is a plus
Benefits
- Annual salary (amount not listed), based on experience
- Health, dental, and paid time off benefits
- 100% remote work environment
Happy Hunting,
~Two Chicks…