This is patient experience work with teeth. You’re the first call, the calm voice, and the closer when things go sideways, handling escalations across phone, tickets, and EHR while helping a digital-first women’s health startup tighten the whole patient journey.
About Midi Health
Midi Health is a fast-growing, mission-driven digital healthcare company focused on modern women’s care. They operate in a tech-forward, remote environment and are building systems, workflows, and patient support that scale without losing the human touch.
Schedule
- Remote (work from home)
- Full-time (salary based on experience)
- Must have a quiet, distraction-free workspace and reliable high-speed internet
What You’ll Do
- Serve as the first point of contact for patients, primarily by phone, delivering empathetic, discreet, high-quality support
- Manage a high volume of inbound/outbound calls for patient support, scheduling, service recovery, and care coordination
- Resolve escalated patient concerns, complaints, or grievances using service recovery protocols and good judgment
- Document all patient interactions accurately in Zendesk and the EHR system
- Act as a patient advocate and liaison across internal teams to drive timely resolutions
- Identify recurring experience gaps and share insights with leadership to improve workflows
- Protect patient confidentiality across all systems and communications
- Model core values: compassion, accountability, respect, integrity, and trust
What You Need
- 5+ years in a high-touch, patient-facing role
- 2+ years using Zendesk (or similar ticketing system)
- 2+ years using Athena (or comparable EHR)
- 2+ years using Google Workspace (required)
- Strong verbal and written communication with professional tone and clarity
- Experience handling escalations with empathy, discretion, and follow-through
- Strong critical thinking and decision-making skills
- Bilingual (Spanish or another language) is a plus
Benefits
- Compensation: salaried (based on experience)
- Health, dental, and paid time off benefits
- 100% remote environment
- Opportunity to contribute to a growing startup and shape patient experience processes
Hiring Process
- Recruiter screen (30 min)
- Hiring manager screen (30–45 min)
- Final team interviews (30 min)
Straight talk: this role is perfect for someone who can stay kind and efficient while taking heat from frustrated patients, then turn that chaos into clean documentation and action. If that’s you, apply.
Happy Hunting,
~Two Chicks…