Support patients and members with clarity, compassion, and professionalism. As a Patient & Member Care Specialist at BroadPath, you’ll manage inbound and outbound calls, provide benefit and eligibility details, and coordinate services to ensure a seamless healthcare experience.
About BroadPath
BroadPath partners with leading healthcare organizations to deliver scalable, high-quality service solutions in claims, benefits, and member care. With a remote-first culture, BroadPath emphasizes authenticity, collaboration, and inclusion—creating a strong community where employees can thrive while supporting patients across the country.
Schedule
- Remote, full-time role (U.S. only)
- Long-term career opportunity with steady responsibilities
- On-camera participation required during interviews, training, and team meetings
What You’ll Do
- Answer inbound and make outbound calls to support members and patients with benefits, eligibility, and service coordination
- Provide accurate information on health plan coverage
- Schedule, reschedule, and confirm provider appointments
- Process referrals, authorizations, prescription renewals, and claims or billing inquiries
- Update insurance/plan eligibility and maintain accurate documentation in EMR or CRM systems
- Communicate with providers and internal teams via phone, email, or secure messaging
- Safeguard sensitive information and comply with HIPAA guidelines
- Escalate complex issues to appropriate teams when necessary
What You Need
- High school diploma or equivalent
- 1+ year of high-volume call center experience
- 1+ year of healthcare or health insurance experience (patient services, benefits, member support, etc.)
- Strong verbal and written communication skills
- Ability to multitask across systems while maintaining accuracy
- Reliable high-speed internet and private home workspace
- Demonstrated work stability and commitment to long-term roles
Preferred
- Appointment scheduling or benefits inquiry experience
- Familiarity with EMR/CRM systems (EPIC, Facets, etc.)
- Knowledge of medical and insurance terminology
Benefits
- Competitive pay aligned with market data
- Weekly pay schedule
- Fully remote position with supportive, collaborative culture
- Professional growth opportunities in healthcare operations
- Inclusive workplace that values diversity and authenticity
Be the connection that makes healthcare easier for patients and members every day.
Your service leaves a lasting impact.
Happy Hunting,
~Two Chicks…