Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication.
Education Qualifications:
Required Qualifications:
- Experience with handling cash payments, self-pay collections and exceptional customer service skills.
- Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs
Preferred Qualifications:
- Experience in customer service, call center and/or collections
Licensure/Certification Qualifications:
FTE:
1
Possible Remote/Hybrid Option:Remote
Shift Rotation:
Day Rotation (United States of America)
Shift Start Time:
8:45 am CST
Shift End Time:
5:15 pm CST
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Find your calling. Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We’re looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.