Sitel Group
Job Description
We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Support Representatives to support high-volume inbound customer service projects for our industry-leading financial services clients.*
This is a completely remote opportunity.
Required qualifications, skills and experience
- You have a high school diploma or GED
- You can pass a criminal background check
- You are eager to advance your career with a reliable company
- You work well with a team or independently
Desired qualifications, skills and experience
To excel in this role an agent will be required to work well under pressure, be able to work independently to investigate chart notes as a critical thinker to resolve the patients’ questions/concerns as it relates to taking Tier-2 Escalation calls. Calls requiring being able to think quickly on every call. You will be responsible for a variety of tasks requiring strong emotional connection as you are serving patients who are life dependent on their meds. Your daily duties will include answering patient questions regarding: Outstand patient balance, insurance/copay Assistance claims, and benefit questions.. *You will be taking calls from patients who are dealing with a chronic illness and will need to provide empathy /active listening /and be respectful on all calls to all patients. As a dedicated team member who excels at customer service, helping our client to elevate their patient care to new heights.
To succeed in this role, you must have the ability to multitask, manage time effectively, and adapt to a challenging environment. This role will consist of: Verifying patient accounts/ updating payment methods/Confirming Co-pay assistance/ Directing them where to seek further Co-pay assistance or where to apply for more if their funds have been used. You will get calls from Members, Internal calls from third parties and occasional call from providers as well. Utilizing tools to look up certain drugs, refunds, assisting patients with any medications or billing questions on those specific medications, researching whether they have copay assistance and/or if they need to apply for it. You will be working in multiple Operating systems and need to have excellent active listening skills.. You’ll shine in this role if you have a passion for helping people! Plus, you’ll work in a fun, team environment at SITEL!!