Employer: Quartet Health
About the team & Opportunity:
The Patient Care Coordinator is responsible for working directly with patients within a mental health virtual clinic setting. We support patients who have been referred to the clinic and strive to make the process as seamless as possible. Our goal is to provide an expedient and excellent experience to patients by getting them to see a clinician as soon as possible. The Patient Care Coordinator supports our providers and the delivery of our clinical model inclusive of registering new patients, scheduling, following up with patients, obtaining medical records, enabling coordination of care, and collaborating with the treatment team. This is a full time role, working the hours of 8am to 5pm EST.
Accountabilities:
- Oversee front desk functions including registering new patients, scheduling/rescheduling, answering the phones
- Support patients who may have acute mental health needs by orienting them to the clinic, and ensuring their needs are being met
- Apply motivational interviewing strategies to health and wellness discussions with patients to surface needs and support their care journey
- Work directly with patients via inbound calls to resolve any barriers
- Support and de-escalate patients experiencing a crisis situation or acute mental health symptoms, while connecting them to appropriate team member
- Document patient interactions in the electronic health record
- Become proficient in Quartet technology, tools, messaging, and workflows
- Establish a core understanding of Quartet’s product, in order to successfully route a patient to the right care
- Complete patient registration process: gather appropriate consents and financial information, assess telehealth capabilities, schedule patients with appropriate providers
- Enable the coordination of care with internal and external providers
- Work cross-functionally with multiple internal and external teams to improve patient outcomes
Minimum Qualifications:
- 2+ years experience working in a healthcare specific field required
- Experience and comfort with swift tactical changes and fast paced environment
- Displays passion and care when interacting and caring for patients with mental health needs
- Displays organizational skills and ability to self-start
- Experience working in a team-based environment, enjoys assisting other team members when they are in need of assistance on a task, duty, or project
- Customer service and relationship based orientation around serving and supporting others with high needs
Preferred Qualifications:
- Experience working with patients with behavioral health needs
- Foreign languages (Spanish, Portuguese a plus).
- Experience working in a technology and services environment
- Bachelor’s degree in a health and wellness related field a plus
Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.
Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties – reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]