Help cancer patients navigate the hardest part beyond treatment: paying for it. In this role, you’ll guide uninsured and underinsured patients toward copay, foundation, and financial assistance options while keeping documentation tight and timelines moving.
About OneOncology
OneOncology supports independent community oncology practices with a patient-centric, physician-led, technology-powered model. They bring together clinical, tech, and operational expertise to improve cancer care access and outcomes nationwide.
Schedule
- Full-time
- Remote (United States)
- Phone and system-based work with daily logs, faxes, emails, and correspondence management
What You’ll Do
- Provide financial counseling on payment arrangements and financial assistance options for uninsured and underinsured patients
- Screen active patients for eligibility for co-pay and foundation assistance programs
- Collect required info and signatures for assistance applications and submit promptly for faster turnaround
- Document account and enrollment activity in patient management and electronic medical record systems
- Communicate determinations and outcomes to appropriate departments via verbal and written updates
- Support Patient Accounting with patient assistance needs and billing-related follow-up
- Answer patient calls and requests promptly and efficiently
- Refer patients to outside social services organizations when appropriate
- Initiate drug enrollment and ordering for patients without coverage for assigned clinics
- Coordinate with Drug Authorization, clinical staff, and patient accounting on treatment and enrollment status
- Maintain current knowledge of pharmaceutical and community assistance resources and programs
- Work daily pending logs to prioritize follow-ups and workload
- Build and maintain professional rapport with pharmaceutical representatives
- Manage daily faxes, emails, and correspondence related to patient advocate billing and assistance programs
- Escalate issues that may create negative outcomes to the Financial Counselor Manager
- Take on additional duties as needed to support the mission
What You Need
- High school diploma or equivalent
- 1+ year of experience in a related role
- Working knowledge of government and managed care benefit structures
- Strong written and verbal communication skills with the ability to collaborate with patients, physicians, and clinic teams
- Excellent customer service skills and comfort handling sensitive financial conversations
- Knowledge of clinic office procedures, medical practice workflows, and medical terminology
- Strong problem-solving, organization, and attention to detail
- Proficiency with MS Word, Excel, and Outlook plus comfort using medical information systems
- Ability to operate standard office equipment
- Billing office experience (preferred)
Benefits
- Competitive full-time opportunity with remote eligibility
- Mission-driven work supporting cancer patients and community oncology care
- Collaborative team environment with process-building and growth potential
Posted yesterday, so don’t sit on it.
If you’re the kind of person who can pair empathy with precision, this is a role where your work directly eases the burden for patients who need it most.
Happy Hunting,
~Two Chicks…