If you’re the type who loves clean spreadsheets, tight processes, and getting a high volume of tasks done accurately, this role will feel like home. SmithRx is looking for a detail-forward ops pro to support patient access programs that help members actually get the medications they need.
About SmithRx
SmithRx is a venture-backed health tech company modernizing pharmacy benefits management (PBM). They’re focused on making healthcare more affordable and transparent through better technology, smarter operations, and strong customer support.
Schedule
- Full-time
- Remote
- High-volume, task-driven operations work with multiple deadlines
What You’ll Do
- Conduct routine audits on program builds across adjudication platforms
- Maintain and update the program database based on business needs
- Support billing and invoicing by aggregating data for Patient Access programs
- Manage and update program drug lists, spreadsheets, and trackers
- Make outbound calls to pharmacies to request claim reprocessing when needed
- Execute digital outreach and communication campaigns
- Coordinate incoming emails from pharmacy partners and internal teams through resolution
- Provide daily operational support to the Patient Access Programs team
- Handle special projects and other ad hoc support as assigned
What You Need
- High school diploma
- 2+ years of experience in healthcare or health systems operations
- Proficiency with Mac, MS Office, and Google Workspace
- Strong Excel and Google Sheets skills
- High attention to detail and accuracy under volume
- Strong written and verbal communication
- Self-starter who can multitask, prioritize, and manage time well
- Ability to work independently, define problems as they arise, and work through solutions
- Sound judgment and decision-making in a cross-functional environment
- Comfortable collaborating with internal teams and external pharmacy partners
- Salesforce Service Cloud or CRM experience (a plus)
- Passion for helping people and delivering high-quality results
Benefits
- Medical, pharmacy, dental, vision
- Life + AD&D insurance
- 3 weeks PTO
- Paid company holidays
- Paid parental leave
- Flexible Spending Accounts
- 401(k)
- Short-term and long-term disability
- Wellness benefits
- Commuter benefits
- Employee Assistance Program (EAP)
- Professional development + training
- Well-stocked kitchens in office locations
One quick gut-check: this is not a “big idea, slow pace” job. It’s volume + precision. If you like clear queues, measurable output, and being the person who makes the machine run smoothly, this is a strong fit.
Happy Hunting,
~Two Chicks…