Part- Time, Entry- Level Customer Service Position

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer

Part- Time, Entry- Level Customer Service Position
Part- Time Opportunities! 18 hours a week. Variety of weekday shifts to choose from.
Class Start Dates: 4/10

Training Days: Monday- Wednesday 8:15-2:45 CST

Shifts: Variety of weekday times/days open, 18 hours/ week

Pay: $16.31/hour

Do something meaningful.
At Sedgwick, we believe that caring counts.

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

A stabile and consistent work environment in an office and/or virtual setting
A training program to learn how to help employees and customers from some of the world’s most reputable brands
An assigned mentor and manager who will guide you on your career journey
Career development and promotional growth opportunities through increasing responsibilities
A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates to fill a variety of roles including, contact center representatives, disability coordinators and client service coordinators. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES may include
Provide excellent customer service to external customers and internal support to an assigned team
Act as a liaison between customers and team members when necessary
Provide detailed notes on phone calls, and track and code documentation according to standard processes
Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
Resolve issues with one call/one person responses
Direct calls to appropriate escalation path as needed
Track trends
Investigate customer feedback
Assist with developing corrective/preventative actions
Perform administrative tasks
QUALIFICATIONS
Education & Licensing: High school diploma or GED required
Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
Experience: Clerical or customer service experience or equivalent combination of education and experience preferred
TAKING CARE OF YOU
Entry-level colleagues are offered a world class training program with a comprehensive curriculum
An assigned mentor and manager that will support and guide you on your career journey
Career development and promotional growth opportunities
A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more