Description
Company Overview
Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail and industrial partner with us to fulfill customer needs using our technology platform, professional drivers, and proactive customer service. We are transforming the same-day delivery experience which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000’s Fastest-Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations.
For more information about how Dropoff is shaping the future of same-day delivery, visit https://www.dropoff.com.
About the Opportunity
Searching for your next challenge? Dropoff is looking for a Part-Time Customer Service Representative (CSR) to lead the charge in establishing a professional, high-touch support center. We view every customer interaction as an opportunity to impress our users and show how much we genuinely care about their experience. We’re looking for someone who is technical enough to understand and address both delivery and product issues, but also a strong communicator who enjoys working with customers.
In this role, you will be responsible for providing excellent customer service by establishing and maintaining strong professional relationships across multiple departments including Operation and Sales. Your proactive approach and sense of urgency will have the potential to build long-term business growth and profitability.
This role is 100% remote
Responsibilities
Answer incoming phone calls; place outgoing calls and follow-up on customer questions (*must have the ability to have a flexible work schedule)
Handle incoming requests for new customers looking to place an immediate order
Monitor Intercom chat tool to interact with prospects and clients
Work with Desk.Com to address FAQs
Work closely with Sales to determine new business opportunities
Work cross-functionally with other departments including Operations and Sales to communicate effectively on behalf of the client
Minimum Qualifications
College degree preferred
1-3 years of customer service experience
Excellent written and oral communication skills
Self-motivated, positive attitude, ability to multi-task
Quick learner and can intuitively provide an amazing customer experience to a variety of personalities
Preferred Qualifications
Proficient in utilizing Microsoft Word, Excel and Google Docs
Previous experience with customer service
A sense of humor and a strong desire to be part of a fast-growing company
Dropoff Benefits
Stock options (every employee is an owner in the company)
Culture (We are an inclusive team who celebrates our unique talents)
Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)