Job Details
Description
Our team of Virtual Care Coordinators working remotely from a MULTI-STATE area play a critical role supporting our patient’s needs. The Care Coordinator role takes inbounds calls for the nurse advise line, does physician referrals, faxes messages to clients, schedules appointments, processes medical service requests, collects and enters patient data, assists with any issues/concerns and educates callers about any healthcare programs available to them. There are many kinds of nurse advice calls you may receive. There is also a small amount of outbound calls that would be when transferring a call to a nurse, doctor’s office or 911.
Location: Virtual, work remotely from home.
Requirements for home office:
- Must provide own monitor w/HDMI port. Monitor must be a stand-alone model and a minimum of 20 1/2″ in diameter.
- Office space with lock on door, but if living alone, a quiet place to work in the residence.
- May not have anyone in the room during scheduled work hours; CANNOT be the primary or sole caregiver for others during shift.
- Wi-Fi cannot be used. You would need an Ethernet cable to connect the modem to the computer.
- You would be responsible for providing a Paper Shredder and Surge Protector.
- You would need to do the 1 minute typing test at www.typingtest.com (not a link) and an internet speed test (with a minimum of 20 maps download speed and a minimum of 10 maps for upload speed). To test, go to www.speedtest.net (not a link). You cannot have wi-fi on while testing and must use an Ethernet cable for the test.
- These two tests must be performed prior to any scheduled interview.
How our Care Coordinators can Succeed:
- Gentle persuasion, up-selling, ability to “think on your feet”
- Strong phone skills
- Strong attention to detail
- Provide excellent patient service care via phone
- Accurately input data and maintain patient databases
- Verification of patient insurance information
- Trouble-shoot and coordinate with Team Members to resolve customer issues
- Understand and analyze health plan benefits
- Strong multi-task abilities
- Strong computer skills
Care Coordinator Perks:
- Great work/life balance
- Paid Referral Program
- Medical, Vision and dental coverage
- 401k plans
- Competitive compensation
Who is Carenet health?
For eight consecutive years, Inc. Magazine named Carenet Health as one of America’s fastest-growing private companies. Today, we are the premier healthcare engagement and telehealth partner, supporting one in five Americans in four areas of expertise—engagement, telehealth, clinical support and healthcare advocacy and navigation. We remain obsessively focused on delivering exceptional, one-to-one human connections in healthcare: Conversations that educate, motivate, and advise. And we deliver those interactions with outstanding consumer engagement and clinical specialists. Exciting partnerships. Flexible technology. And we prove it with rapid testing and continuous optimization. Our impressive client list includes more than 250 innovative healthcare organizations; most are nationally known US health plans representing both commercial and government markets.
 Must complete a typing test and internet speed test for interview consideration.Â