Salary Range: $16.49 – $21.5Hourly
WHAT’S IN IT FOR YOU:
In return for your commitment to our company’s mission, we offer a vast array of benefits
· Opportunities to work from home and to earn an annual merit increase
· Eligible for Holiday Pay
· $1,000 Colleague Referral Program
· Exclusive discounts on travel, activities, and merchandise via work discount program
· Colleague Assistance Program that provides free counseling and financial services
· 401(k) matching
· The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters
· PTO accrued at ½ the full time equivalent for scheduled work between 20-29 Hours
· 4 Hours of paid development hours to use for professional and community development
· Pet Insurance
JOB SUMMARY:
This dynamic role involves coordinating care for workers’ compensation clients through phone and online channels (e.g., instant message, email). You will be handling inquiries and addressing basic tasks like ordering supplies, scheduling appointments, and managing referrals. It’s a fast-paced role crucial to the success of our business operations.
YOUR DAY TO DAY:
· Customer Care (80%): Provide accurate information, address inquiries, demonstrate exceptional care qualities
· Partnership (10%): Work closely with other teams on technical issues
· Administration (10%): Document information, navigate software systems, ensure compliance with regulations, follow operating procedures, meet or exceed KPIs
WHAT YOU NEED TO SUCCEED:
· A minimum of 1 year working in a call center customer service role or equivalent combination of education, training, and customer service background
· Computer navigation and operation skills
· Hardwired (ethernet) internet (internet reimbursement provided)
· A designated workspace for home office to limit distractions and privacy for sensitive info
· Excellent verbal and written communication skills
· Excellent customer service skills that build elevated levels of client satisfaction
· Demonstrates effective people skills and sensitivities when dealing with others
· Ability to work both independently and in a team environment.
· This job is primarily sedentary and may involve repetitive motions; the colleague must regularly sit, use hands and fingers, speak, and hear
PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:
· The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload
· Specific vision abilities required by this job include the ability to see things from a close distance and ability to adjust focus
· The colleague is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height)
· Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position
· Please be advised this job description is subject to change at any time