Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Responsible for the overall supervision of Paper Claim employees for a client service team unit. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers.
Develops, motivates, evaluates and coaches staff on work procedures and teamwork delivering excellent claim adjudication services for our clients. Is visible and available to staff to answers questions, monitor performance, and give ongoing feedback.
• Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual evaluations.
• Monitors all performance measures such as daily stats and claim inventory; allocates resources to meet volume and performance demands.
• Develops and maintains strong collaborative relationships with internal and external business partners to maintain excellent lines of communication and collaborate to meet common and escalated claim adjudication objectives.
Required Qualifications
• Technical skills.
• Negotiation skills.
• Well organized.
• Prioritizes tasks effectively.
• Problem solving skills.
• Outstanding customer service skills are required.
• Strong project management skills.
• Written and oral communication skills.
• Leadership skills including staff development.
Preferred Qualifications
• Experience with claim adjudication environment.
• Previous Supervisor experience.
Pay Range
The typical pay range for this role is:
$40,600.00 – $83,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.