Order Processing Specialist- Billing

Employer: Lamps Plus

We are seeking an Order Processing Specialist- Billing to accurately and efficiently handle various financial aspects of the Internet Department. In this role, you will serve as a liaison to the Internet Customer Service and Sales Teams.

Job Description:         

1. Interfaces with various aspects of the billing department listed below. Representatives can be assigned any number of the below duties and tasks at any time:

1. Ensures bookkeeping is done in a timely manner and turned into Sales Audit daily.
2. Processes check orders that are received on the day they are received.
3. Follows-up on all check orders with the customer on a weekly basis.
4. Processes gift cards sales and mails out to customers the same day.
5. Daily follow-ups on Failed Re-Authorizations and Collections by making the best attempt to recover monies from the customer or prevent orders from shipping / delivering if funds have not settled.
6. Manages tax-exempt files and processes tax-exempt orders according to company and state sales tax guidelines.
7. Handles flagged orders for billing and shipping address verification, CVV, P.O. Box, and IP addresses by following the department guidelines to prevent fraud on a daily basis.
8. Identifies and reports Hospitality orders to direct manager to be forwarded to the Hospitality division.
9. Reports any indication of fraudulent activity to Loss Prevention and Management.
10. Always tries to prevent cancellations by contacting customers or getting management involved to save the sale.

1. Serves as an information base and a liaison to Customer Service, Internet Sales, Professionals On-line and Lamps Plus stores regarding billing issues for specific internet customer orders.
2. Respectfully communicates with management regarding the misuse, mistakes or lack of knowledge regarding various policies and or procedures affecting the billing department.
3. Communicates with management on any issues, discrepancies and programming glitches affecting the internet department.
4. Handles customers with care, empathy and sincerity regarding their issues.
5. Communicates with the Customer Retention department to avoid cancellations.
6. Performs other duties as assigned by management.

Job Requirements:

• Minimum 2 years in a Customer Service or Retail environment.
• Must be proficient in English, both verbal and written.
• Must be computer literate and able to navigate through programs and windows.
• Must be able to articulate details to customers in a professional manner.
• Must be able to follow direction.
• Must be able to communicate calmly under pressure.
• Must be able to multi task, i.e. talk on the phone and type notes at the same time.

• Fulltime Benefits Offered:
  
• Medical, Dental, Vision
• Dependent Care Flexible Spending Account, Flexible Spending Account, Health Savings Account, Employee Assistance Program
• Paid time off, 401(k), Sponsored/Voluntary life and AD&D at $15k
• Voluntary Short-Term Disability and Voluntary Accident Insurance
• Voluntary Pet Insurance
• Employee Discounts and Recreation Discounts
• Ongoing professional development training, career advancement opportunities and more

APPLY HERE