Operations Specialist, Outreach

Truework is on a mission to create trust in every financial transaction. This is why we build products that enable businesses and consumers to regain control over how their sensitive financial information is shared online. Our platform empowers lenders to complete employment and income verifications quickly and accurately while enabling organizations to automate the verification process and ensure the privacy of their employees’ personal data. On the consumer side, we are giving employees unprecedented visibility into how their professional information is shared between third parties such as banks, mortgage lenders and employers. We believe increasing data transparency and returning data controls to the consumer are two crucial steps toward improving the health and safety of the internet as we know it.

We are looking for an Operations Outreach Specialist to join our team! As an Operations Outreach Specialist (full time, 40 hours) at Truework, you will play a key role in helping us deliver our verification product to our customers on a daily basis. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

In this role you will be reaching out through multiple channels: phone, email, chat, online forms, fax (frequently multi-tasking different methods of communication) to company representatives, often HR, to obtain information needed to complete verification requests. You must be a strong written and verbal communicator with intrinsic motivation and drive. We are looking for competent multitaskers with an ability to quickly learn and use multiple technical platforms who have a strong interest in creating a culture of operational excellence. We value ambition, creative problem solving, and curiosity.

At Truework, you would be responsible for:

Reach out to company representatives (HR or other contacts) to obtain information to complete verifications
Tenaciously and creatively solve problems to complete verifications within the targeted time frame
Build professional relationships through multiple channels of communication (phone, email, chat, online forms, fax) with our customers as well as internal teams
Multi-task and maneuver through different systems simultaneously to create a reliable and efficient workflow. At the end of the day, you are accountable and responsible for your results
Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume
Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks
This role requires advanced problem solving, research, and follow through while constantly adapting your workflow to effectively execute on different tasks

What we’re looking for:

Are highly disciplined, organized, and can juggle multiple moving pieces and details at once
Enjoy following a process and are motivated to point out areas for continuous improvement
Hold yourself to a high bar when it comes down to organization and efficiency
Thrive in a fast paced, collaborative environment
Have a proven track record of excellence
Are adaptable and motivated with a strong work ethic
Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions
Innate tenacity and exceptional problem solving skills
What would be nice to have:

A bachelor’s degree in a related field
Experience working for a startup or similar environment
Experience working with inbound and outbound call management

About your team at Truework and who you will work with:

Manager:
Jordan Yeadon is our Outreach Supervisor who leads the Operations Team at Truework. Jordan started her career in outreach but has become a subject matter expert in all parts of the verification process.
Team:
The Outreach team works closely with our other Operations teams: Customer Support, Pending, and Transcription, who all contribute to the Truework verification process.
Cash Compensation:
Our cash compensation for this role is targeted at $16-18 per hour. Final offer amounts are determined by multiple factors including candidate expertise and may vary from the amounts listed above.

Benefits
14 paid days off and 6 holidays
Learning & Development
Health, Dental, Vision
Life Insurance, STD, LTD
Equity
TruePerks
FSA and HSA
401K plan