Operations Manager

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

Job Summary:

The Manager of Operations has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner.  The Manager of Operation ensures objectives, principals, values, mission and foundation are clearly stated.  The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals.  The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability within a Servant Leadership framework. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.

Essential Job Functions:

Organizational Leadership

• Set the tone and vision for the respective division with respect to Sharecare’s core values including Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation
• Lead a team of functional managers to achieve goals and objectives quickly, efficiently and profitably
• Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization
• Set parameters and guidelines to measure performance to objectives

Financial Management

• Assist in the development of annual budgeting and fiscal planning as required
• Review, analyze, understand, and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins
• Continually seek new opportunities to advance Sharecare’s market presence through cultivating existing client relationships and assisting in assessing potential growth areas

Primary Customer Service Responsibilities

• Assist in strengthening existing client relations
• Facilitate the development of new relations on existing accounts or new accounts
• Heavy coordination with Manager(s) and Director of Client Success to ensure total customer satisfaction

Physical Requirements:

• Ability to sit or stand for long periods of time
• Physical ability to lift and carry 25 lbs. of materials
• Speaking and hearing ability sufficient to effectively communicate
• Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks

Information Governance Accountabilities:

• A high-level understanding of the organization’s information governance program and role-specific accountabilities
• A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information
• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided
• Participation in education as required for corporate compliance and role-specific functions and tasks

HIPAA/Compliance:

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Report unethical, fraudulent or unlawful behavior or activity
• Maintain current and annual HIPAA certification

Qualifications:

• 3+ years proven success in manager level role preferred
• Bachelors degree preferred
• Extremely team oriented
• High proficiency in Microsoft products required, Outlook, Word and Excel
• Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
• Superior communication skills
• Outstanding customer service with strong negotiation skills
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Ability to handle confidential materials and information in a professional manner