You’ll be the calm voice on the other end of a tough call, helping customers find a realistic path out of delinquency. If you can balance empathy with firm negotiation and you like fast paced, metrics driven work, this role has clear growth potential.
About Mission Lane
Mission Lane is a purpose driven fintech helping millions of people build real financial progress through clearer, fairer access to credit. Founded in 2018 and headquartered in Richmond, VA, they combine data, technology, and customer first service to support people often overlooked by traditional credit providers. Their goal is simple: make credit more transparent, more respectful, and more workable.
Schedule
- Full time, remote (residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA; states may change)
- Training (paid): first 3 weeks, Monday–Friday, 8:30 AM–5:00 PM ET
- Shifts (ET):
- Shift A: M–F, 8:30 AM–5:00 PM ET
- Shift B: M–F, 10:30 AM–7:00 PM ET
- Shift C: M–F, 12:30 PM–9:00 PM ET
- Workspace: private, quiet area and reliable internet (80 Mbps down, 8 Mbps up minimum)
- Equipment: IT equipment provided
What You’ll Do
⦁ Engage past due cardholders by phone and represent Mission Lane professionally and respectfully
⦁ Use multiple systems at once to manage accounts and document interactions accurately
⦁ Identify the cause of delinquency and guide customers toward practical repayment options
⦁ Negotiate solutions that support repayment while treating customers with dignity
⦁ De escalate challenging conversations while maintaining control of the call
⦁ Follow company policies, procedures, and applicable regulations while delivering high quality service
⦁ Contribute to team performance goals in a virtual call center environment using Slack and Google Meet
What You Need
⦁ 1+ year of experience in a customer focused, solutions oriented role
⦁ Strong negotiation and influence skills with a track record of overcoming objections
⦁ Excellent verbal and written communication
⦁ Quick problem solving skills and the ability to tailor solutions to customer needs
⦁ Composure in difficult conversations and the ability to de escalate effectively
⦁ Comfort balancing empathy with persuasion to support repayment outcomes
⦁ Tech savvy and able to learn new tools and systems quickly
⦁ Growth mindset and openness to coaching and feedback
Benefits
⦁ Starting hourly pay range: $17.25–$19.20 (based on experience and skills)
⦁ Wellness stipend: $100 monthly
⦁ Internet stipend: $40 monthly
⦁ PTO and company paid holidays
⦁ Health, dental, and vision benefits
⦁ Parental leave
⦁ 401(k) with company match
⦁ Clear path to internal progression, with promotion potential within the first year based on performance goals
Hiring moves fast for call center roles. If you’re interested, apply while the training cohorts are filling up.
If you can lead with respect and still close the loop on repayment, you’ll fit right in.
Happy Hunting,
~Two Chicks…