You’ll help past due customers get back on track, in both English and Spanish, with clarity, respect, and real solutions. If you can negotiate under pressure, de escalate tough calls, and document like your life depends on it, this is a strong remote role with upward mobility.
About Mission Lane
Mission Lane is a purpose driven fintech helping millions of people build financial progress through clearer access to credit. Founded in 2018 and headquartered in Richmond, VA, they use data, technology, and high quality service to support customers often overlooked by traditional lenders. Their approach is built on respect, dignity, and transparency.
Schedule
- Full time, remote (residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA; states may change)
- Training (paid): first 3 weeks, Monday–Friday, 8:30 AM–5:00 PM ET
- Shifts (ET):
- Shift A: M–F, 8:30 AM–5:00 PM ET
- Shift B: M–F, 10:30 AM–7:00 PM ET
- Shift C: M–F, 12:30 PM–9:00 PM ET
- Workspace: private, quiet space and reliable internet (80 Mbps down, 8 Mbps up minimum)
- Equipment: IT equipment provided
- Virtual team culture: daily support, coaching, and huddles using Slack and Google Meet
What You’ll Do
⦁ Speak with past due cardholders by phone in English and Spanish, representing Mission Lane professionally
⦁ Use multiple systems at once to manage accounts and document interactions accurately
⦁ Identify the root cause of delinquency while treating customers with dignity and respect
⦁ Negotiate repayment options that are realistic and mutually beneficial
⦁ De escalate challenging conversations while keeping calls productive and compliant
⦁ Follow company policies, procedures, and applicable regulations while delivering high quality customer service
⦁ Contribute to team performance goals in a virtual call center environment
What You Need
⦁ 1+ year of experience in a customer focused, solutions oriented role
⦁ Proven negotiation and influence skills with a track record of overcoming objections
⦁ Fluency in English and Spanish, with strong verbal and written communication in both
⦁ Fast problem solving skills and the ability to recommend tailored solutions
⦁ Composure during difficult conversations and the ability to de escalate effectively
⦁ Comfort balancing empathy with persuasion to support repayment outcomes
⦁ Tech savvy and able to learn new tools and systems quickly
⦁ Growth mindset and openness to coaching and continuous improvement
Benefits
⦁ Starting hourly pay range: $18.11–$20.16 (based on experience and skills)
⦁ Wellness stipend: $100 monthly
⦁ Internet stipend: $40 monthly
⦁ PTO and company paid holidays
⦁ Health, dental, and vision benefits
⦁ Parental leave
⦁ 401(k) with company match
⦁ Promotion potential within the first year based on defined performance goals
⦁ IT equipment provided
Bilingual roles like this get attention fast. If you want in, apply while the cohorts are still open.
If you can bring empathy in two languages and still close the loop on repayment, you’ll thrive here.
Happy Hunting,
~Two Chicks…