Angi
About the role
Angi is the established leading platform in fulfilling cleaning and handyman fixed price services for customers across the US, and now has the opportunity to expand the set of services it offers – by example, recurring outdoor services like snow removal, pool maintenance and lawn care. As an Operations Analyst, you will be responsible for identifying the best ways to communicate with Pros for the new services, as well as track key metrics around marketplace supply/demand balance and customer satisfaction.
This position will be remote and require candidates to work up to 40 hours per week. The hourly rate for this role ranges between $18-$20/hour.
What you’ll do
A paragraph about the goals for this role
- Review paperwork and check identity verification for employment while ensuring all compliance documents are complete.
- Ensure our pros are completing all necessary onboarding requirements.
- Communicate regularly with agents on the UK operations team and be available during business hours for messages from the team. leadership
- Conduct video calls with service providers to verify identification.
Who you are
- Possession of High School Diploma or GED required, bachelor’s degree strongly preferred
- Experience in customer service is strongly preferred
- Strong written and verbal communications skills, organizational skills, attention to detail, and deadline/ service level sensitivity
- Proficient in Microsoft Office tools
- Has access to a dedicated remote workspace without interruptions
- Reliable access to a high-speed, hard-wired internet connection
We value diversity
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.