Job Title: Account Manager
Location: Remote, Michigan
Who We Are
NWEA® is a division of HMH that supports students and educators through research, assessment solutions, policy and advocacy services, professional learning and school improvement services that fight for equity, drive classroom impact and push for systemic change in our educational communities. For nearly 50 years, NWEA has developed innovative pre-K–12 assessments, including their flagship interim assessment, MAP® Growth™ and their reading fluency and comprehension assessment, MAP® Reading Fluency™. For more information, visit NWEA.org to learn more.
What you’ll do:
Responsible for managing and growing existing NWEA customers with schools and districts by building long-term relationships and adding value. Working on the regional team, their focus is to ensure customer retention and satisfaction, and to drive increased use of NWEA products and services to improve our customers’ ability to help all kids learn. As the key contact for our customers, we value responsiveness and listening to increase the value of the relationship and to build their loyalty and satisfaction. The Account Manager will work closely with the Account Executives and Success Managers in their region who are responsible for the acquisition of new partners.
As the account owner, the Account Managers’ key areas of work include managing all annual renewals, optimizing account revenue, expanding the number of students being tested by the district, uncovering needs for new products and services, building relationships with district stakeholders, and establishing a long-term plan for Professional Development to increase product use. Other responsibilities include providing product webinars, data consultations and review, resolving customer issues, and expanding customer understanding of the value of NWEA products and services.
Responsibilities:
- Act as the primary NWEA account contact for a portfolio of existing Partners.
- Proactively engage Partners to ensure loyalty and satisfaction, and address their needs.
- Achieve renewal and expansion targets defined by regional objectives.
- Prioritize and plan new product, expansion, and retention activities in line with team and organizational goals.
- Conduct webinars, sales calls, and other necessary activities.
- Establish efficient processes and procedures to meet each Partner’s unique needs.
- Stay informed about NWEA Products, Services, and the education market.
- Educate Partners on product features and benefits using a consultative sales approach.
- Utilize Salesforce for managing Partner opportunities, pipeline, and reporting.
- Present pricing, credit, and terms following standard procedures.
- Travel up to 15% for regional and NWEA events.
Skills and Abilities:
- Committed to NWEA’s mission and culture.
- Effective in a fast-growing organization with a large customer base.
- Experience in phone-based sales and customer relationship management.
- Strong communication skills (verbal and written).
- General knowledge of the education market and school operations.
- Ability to work independently and collaboratively.
- Proficient in managing sales opportunities and pipelines.
- Able to meet personal and team goals.
- Capable of handling the physical and intellectual requirements of the role.
Education and experience
- Bachelor’s degree in education, business or a related field required
- 1 – 2 years of Account Management experience.
- Selling experience into the educational market helpful with demonstrated effective communication and presentation
- Experience with NWEA products, services, procedures and implementation preferred
- Understanding of K-12 education industry and assessment methods desired
Benefits and Salary Range
Salary Range: $75K-$80K + uncapped commissions
Our culture & benefits: https://careers.hmhco.com/culture_benefits
The application window for this position is anticipated to close on 8/19/24. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.
Houghton Mifflin Harcourt (HMH) is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.