MTM Patient Engagement Coordinator

The Medication Therapy Management (MTM) Patient Engagement Coordinator will provide assistance to the MTM Pharmacist(s) to support our mission of delivering safe, effective, and affordable medication therapy to our target population. The MTM Patient Engagement Coordinator will support the MTM Pharmacist(s) in providing outstanding customer/patient service. In addition, MTM Patient Engagement Coordinator will assume the responsibility of performing technical and clerical duties, which do not require the professional clinical judgment of the Pharmacist.

Location:

Remote Telecommuter, United States

Schedule/Availability:

Hours will be scheduled during the following times: Monday-Friday between the hours of 8:00am-7:00pm CST and Saturdays as needed, 9:00am-5:30pm CST (40 hours per week)

Responsibilities:

Contact patients to introduce and explain the benefits of the MTM program
Schedule appointments for the MTM Pharmacist(s) to complete Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions
Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed

Ensure each patient has a positive experience by providing a high level of customer service by answering promptly, professionally, and politely
Accurately document all discussions with patients and schedule follow‐up appointments as needed
Update patient demographic information in the MTM platform

Obtain correct/up‐dated health care provider contact information
Provide outstanding customer service
Place onboarding confirmation calls to new MTM Solution customers

Perform auxiliary functions essential to the efficient operation of the department
Comply with the MTM Telecommuters Policy, which may include site check of remote work‐space
Meet productivity and performance expectations set forth by manager

Qualifications:

High School diploma, GED or equivalent, or equivalent work experience preferred
12 months experience in at least one of the following settings: medical, pharmacy, health insurance or call center preferred

Customer service experience, sales experience and/or high-volume scheduling experience preferred
Ability to provide excellent customer service with a can‐do attitude
Proven record of excellent attendance and punctuality

Compliance with Cardinal Health MTM Telecommuting Agreement
Additional education in a medical field (e.g. medical assistant, CNA, pharmacy technician, etc.) preferred
Familiarity with medical/medication terminology preferred

Experience with MTM Platforms, electronic health records or scheduling software preferred
Experience working in a remote or telecommuter environment preferred