NCSA College Recruiting is the world largest college recruiting platform, providing student-athletes content, tools, coaching and access to a network of 40,000 college coaches across 37 sports. NCSA is an online experience of IMG Academy, the world’s leading sports education brand. IMG Academy provides a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. Additional on-campus and online experiences include:
- Boarding school and camps, via a state-of-the-art campus in Bradenton, Fl
- Online coaching via IMG Academy+, with a focus on personal development through the lens of sport and performance
Position Summary:
A Member Support Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Member Support Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.
Position Responsibilities:
- Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership
- Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
- Two to three hours of phone interaction with NCSA members per day
- Two to three hours of email interaction with NCSA members per day
- Coach NCSA student-athletes/families as needed
- Answer questions regarding recruiting related questions
- Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
- Provide a world class customer service experience to any and all NCSA clients
- Other responsibilities as assigned
Knowledge, Skills, and Abilities:
- Bi-lingual with a proficiency in Spanish is highly preferred
- Ideal candidates have played or coached high school or collegiate sports
- World class customer service skills
- Organized and detail oriented
- Strong work ethic with team player mentality
- Professional, friendly phone demeanor
- Excellent conversational skills
- Proficiency with Microsoft Word, Excel, and Outlook
- Excellent writing skills
- Passionate about college athletics
- Goal oriented with a desire to succeed
- Weeknight and weekend availability required, 25-29 hours per week
Schedule/Compensation:
- Ideally 2pm-8pm M-Th CST / 12pm – 6pm PST
- 6 Weekend Hours (Saturday & Sunday)
- Hourly Rate: $15.00/hour
Background Requirements:
- Requires a background check upon offer
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.