Help members succeed by delivering exceptional service in a collaborative, hybrid-friendly credit union environment.
About Georgia’s Own Credit Union
Georgia’s Own Credit Union is a full-service, not-for-profit financial institution dedicated to helping our members thrive. Recognized as a Top Workplace USA 2023, we are committed to serving our members, giving back to our communities, and cultivating our employees. We foster a flexible, innovative, and progressive work environment where everyone has the opportunity to contribute to a greater mission.
Schedule
- Full-time role with hybrid flexibility (remote and in-office as needed)
- Monday–Saturday coverage, flexible shifts within Credit Union hours
- Tools and technology provided for seamless remote productivity
Responsibilities
- Handle inbound member calls, providing friendly and professional service across savings, checking, loan, credit card, and online banking products.
- Assist with opening new accounts, setting up payroll deductions, and processing withdrawals, transfers, or account maintenance.
- Support members with loan inquiries, payment processing, and general account questions.
- Provide troubleshooting support for online banking, bill pay, debit/ATM cards, and fraud resolution.
- Educate members about products, services, promotions, and digital tools.
- Research and resolve member issues while ensuring compliance with Credit Union policies and government timelines.
- Maintain accurate records, account activity, and follow up as needed.
Requirements
- High school diploma or GED required.
- 1–2 years of related customer service or financial services experience.
- Strong verbal communication and basic math skills.
- Proficient with PCs and multi-screen software systems.
- Ability to work well in a team and handle member inquiries calmly and effectively.
- Must comply with SAFE ACT requirements if involved in lending responsibilities.
Preferred
- Call center or financial institution experience.
- Knowledge of PBM, pharmaceutical, or healthcare-related processes is a plus.
- Organizational skills with the ability to multi-task and prioritize in a fast-paced environment.
Benefits
- Competitive compensation with performance incentives
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid Time Off (PTO), sick leave, and paid holidays
- Flexible hybrid work options
- Career growth opportunities with a Top Workplace USA winner
Join Georgia’s Own Credit Union and be part of an award-winning organization dedicated to Banking on Purpose—helping members, communities, and employees achieve their dreams.
Happy Hunting,
~Two Chicks…