About the role:
Our Member Services team seizes every opportunity to create an exceptional service experience with PURE’s members by using empathy and displaying a passion for customer service. The work is heavily phone-based, high-volume and high impact. From helping our members with billing inquiries, to navigating complex policy changes, our Member Services Associates are inspired to meet the challenges of our service standards. If local to Charleston, SC or Scottsdale, AZ, the Broker Services Associate is highly encouraged to adhere to a hybrid in-office/remote schedule. If not local to these offices, the Broker Services Associate may work remotely.
As a Member Services Associate, you will:
Delivering unparalleled service characterized by warmth, empathy, and ease, both over the phone and via email
Represent PURE, through helpful and meaningful over-the-phone interactions with our membership, including supporting billing inquiries, assisting with policy changes, and acting as a guide for our online portal
Gain experience in a fast-paced, high call volume environment
Be brand ambassadors for PURE by embodying our purpose and principles
Contribute to our team culture based on empathy and service to others
Participate in a dynamic training program with dedicated resources to set you up for success
Engage in a meaningful career rooted in customer service
This career is for you if:
You have previous experience and enthusiasm for a service based role
You are passionate about customer service and are fulfilled by finding solutions in real-time over the phone
You are detail and process-oriented, and capable of prioritizing multiple tasks
You have great listening & communication skills through both phone and email
You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility
You can work independently and thrive in a collaborative atmosphere, exhibiting team spirit & enthusiasm
You are interested in a fast-growing and innovative insurance carrier that specializes in the high net worth market