Help people feel heard, supported, and cared for. Vida Health is looking for a compassionate, service-driven professional to deliver exceptional member support and help connect people to personalized health solutions that improve lives.
About Vida Health
Vida Health is a virtual care company redefining how people access healthcare through human-centered technology and empathy-driven service. With a focus on chronic condition management and preventive wellness, Vida connects members to licensed providers, personalized health programs, and real-time support that fits seamlessly into daily life.
Schedule
Full-time, remote position based in the United States. Requires availability for inbound and outbound calls during standard business hours.
What You’ll Do
- Conduct outbound outreach and inbound calls to educate and enroll members in Vida’s programs.
- Build rapport and guide members using motivational interviewing techniques.
- Assist with app navigation, account questions, and health goal discussions.
- Document all interactions accurately and ensure compliance with HIPAA standards.
- Resolve member concerns with empathy and escalate complex issues as needed.
- Support continuous improvement through team collaboration, training, and process feedback.
What You Need
- High school diploma required; Associate’s or Bachelor’s preferred.
- 2–3 years of experience in customer service or call center roles (healthcare preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with CRM and ticketing systems.
Benefits
- $21 per hour.
- Remote-first culture with professional growth opportunities.
- Training and development support.
- Collaborative and inclusive team environment.
Join a mission that helps people live healthier, more connected lives—one conversation at a time.
Happy Hunting,
~Two Chicks…