Be the first voice members and providers hear when they need answers that actually help. If you can handle high-volume calls, document cleanly, and keep your cool on tough conversations, this role comes with paid training and a real path to move up.
About WellSense Health Plan
WellSense Health Plan is a nonprofit health insurer serving members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded more than 25 years ago (originally Boston Medical Center HealthNet Plan), WellSense focuses on coverage and support that works for members no matter their circumstances.
Schedule
- Full time, Work from home
- Monday to Friday, 1st shift (no weekends), with shifts falling between 8:00 am and 6:00 pm EST
- Paid 12-week training period
- Compensation: $19.50/hr
- Must have a quiet, private, secure, distraction-free home workspace
- Hiring in: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin
What You’ll Do
- Answer a high volume of inbound calls from members and providers on a wide range of topics
- Provide accurate plan information to current and prospective members, providers, and internal customers
- Use available resources to interpret issues, resolve inquiries, and “own” each interaction end-to-end
- Handle challenging calls using strong conflict-resolution skills and empathy
- Document all interactions accurately to meet compliance and departmental standards
- Collaborate with peers and cross-functional teams to resolve issues and support shared goals
- Meet or exceed goals related to quality, productivity, customer satisfaction, and compliance
- Stay flexible by supporting additional duties and overtime during peak periods as needed
What You Need
- High school diploma or equivalent (bachelor’s preferred)
- Prior customer-facing experience (career progression preferred)
- At least 3 consecutive years in a previous role
- Excellent verbal and written communication skills
- Strong organizational skills and ability to multitask in a high-volume environment
- Ability to make sound decisions using established standards and guidelines
- Working knowledge of Microsoft Office products
- High-speed internet and ability to work reliably from home
- Ability to complete a required 60–90 minute competency assessment on a laptop/desktop (not mobile)
- Strong professional references and ability to pass a background check (education + last 3 employers)
- Bilingual skills (Spanish, Portuguese, Haitian Creole, or other) are highly desirable
Benefits
- Medical, dental, vision, and pharmacy benefits
- Flexible Spending Accounts (FSA)
- 403(b) savings with match
- Paid time off
- Merit increases
- Career advancement opportunities and a Career Progression program (performance-based)
- Annual Commitment to Service bonus for Customer Care reps (program requirements apply)
- New hire buddy program and a dedicated Team Assist Line for real-time support
- Training and development through Ulysses Learning
- One-on-one coaching and mentoring
- Business Resource Groups (BRGs) and engagement activities
If you want weekday-only remote work, paid training, and a company that actually invests in reps, this is worth a serious look.
Have your laptop ready for that assessment and your supervisor references lined up.
Happy Hunting,
~Two Chicks…