Member Management Specialist - Two Chicks With A Side Hustle

Best Buy

ABOUT THE TEAM

The Virtual Care Sales Operations Team owns the Quote to Cash process and ensures data, analytics, contracting, member management and reporting all work efficiently and effectively to support sales, make sound business decisions, and increase the revenue potential of the Organization. The Order Administration Team is initial step in member onboarding, maintaining member data and updating authorization information.

ABOUT THE JOB

The primary purpose of the Member Management Specialist is to accurately and efficiently enter partner member data into Best Buy Health’s database with speed while maintaining a high level of communication ensuring compliancy. Success in this role is measured a) by the accuracy and speed of entering member data, b) the ability to successfully resolve onboarding issues in a timely manner and c) validation of data entered against the original request within the contracted timeframe.

RESPONSIBILITIES

Manage and process incoming referrals with speed and accuracy within required deadlines
Maintain a high level of communication both internally and externally

Verify and/or request client eligibility and/or authorizations from partner agencies
Troubleshoot, audit, update, and retrieve data, within a specified timeline as required by contract
Update patient accounts utilizing data and/or documentation received

Interpret, analyze, verify and enter data accurately in the computer system to ensure data integrity
Understand and comprehend different partner requirements & protocols, as well as be able to determine that documentation is within compliance
Store correct information in the desired database locations

Maintain confidentiality regarding patient information
Communicate as necessary with patients and/ or referring agencies via inbound and outbound phone calls, as well as written documentation
Other duties as assigned

QUALIFICATIONS

Education: High school diploma or GED required

Experience:

Data Entry experience preferred

Knowledge/Skills/Abilities:

Typing between 40-60 words per minute

10-key by touch
Basic Microsoft Word, Excel and Outlook

Personal Attributes:

Ability to handle routine and repetitive tasks at varying pace
Strong customer service skills
Ability to maintain composure in stressful situations

Pleasant phone manner
Strong work ethic with proven dependability
Deep compassion with empathy for the older adults, physically and medically at-risk individuals highly desirable