Chief is on a mission to change the face of leadership. Launched in 2019, Chief provides senior executive women with a vetted community of peers, a trusted support system, and business critical insights to strengthen their leadership and magnify their influence. We have been named one of Fast Company’s “Most Innovative Companies” — and you can read more about us in Inc. and Forbes.
Chief is a fast-growing, Series B stage start-up backed by CapitalG, General Catalyst, Inspired Capital, Primary Ventures and other top-tier investors who believe in our vision to drive more women to the top and keep them there. We have members across the United States with flagship locations in NYC, LA, Chicago and SF.
Diversity, equity, inclusion, and belonging are in our DNA, guiding everything we do and how we work. Knowing that our people are the most important driver of our success, we focus on building teams where the power of diverse voices, identities, perspectives, and experiences is celebrated.
We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart.
About the Role:
The Member Experience Team supports Chief members throughout their membership journeys. As a Member Experience Operations Contractor you will work cross-functionally with our Core team on a project to help outreach to Core groups and members, with the goal of improving their overall experience.
What You’ll Do:
Work directly with members via email and phone to provide support, specifically as it relates to the Core experience
Attend member Core meetings on an as needed basis to communicate updates
Respond to members in a timely manner (AFRT below 24 hours)
Report on findings and trends to improve current Core health processes
Maintain comprehensive knowledge of Chief’s services, specifically Core
Project manage member escalations, including copy creation or editing, and offering recommendations to resolve member issues
What You’ve Done and Enjoy Doing:
Experience working in a Customer Success, Account Management, or similar customer-focused role
Ability to communicate effectively at all levels, including executive and C-level
Exceptional people skills and a passion for building relationships
Excellent written and verbal communication skills
Creative problem solver who is confident leading complex conversations
Proactive self-starter comfortable working in a fast-paced environment
Passion for the Company’s mission — to change the face of leadership
The hourly rate for this role is: $40/hr