Perry Health
ABOUT THE ROLE
We are seeking a Member Experience Specialist to help build a first-of-its-kind distributed, virtual care clinic, with the aim of democratizing specialist care. Perry is on a mission to make high-quality, remote care available for all patients with chronic conditions (starting with diabetes), regardless of geography, economic status, or other health disparities.
You will report to the Senior Manager, Member Experience & Growth and spend your day providing compassionate support for our members.In this role, you’ll have the unique opportunity to create an engaging experience for members of our program ensuring that they have an excellent experience. Whether you are helping a member setup their glucometer, answering questions about their insurance bill or answering questions about our program, you’re an essential part of ensuring all members have what they need to be successful.
The ideal candidate will have demonstrated a strong understanding of customer experience, proficiency with medical billing, an empathetic personality, and a desire to learn. Hours of operation for this role- Monday through Friday 9am-9pm (EST); You’ll be scheduled for daily 9 hour shifts Monday through Friday.
Your impact:
- Act as main point of contact for all billing inquiries and provide a seamless experience for members to stay up to date on payments
- Prepare and submit billing data and medical claims to insurance companies
- Assist members during onboarding to set them up for success – track device shipments, conduct 1 on 1 device trainings, and support member in submitting first reading
- Field all inbound requests from members and take swift action to ensure their needs are met
- Drive member adherence and retention through ongoing reach out to assist with device troubleshooting, resource requests, appointment scheduling, and more
You have the right experience and expertise if you
- Have a comprehensive knowledge of medical billing
- Are highly organized with rigorous attention to detail
- Are innately empathic. An ability to listen, absorb, and be an advocate for our members
- Have creative problem-solving skills and comfort in navigating ambiguity
- Have a passion for providing best in class customer service to our members
- Are able to communicate clearly and professionally, both verbally and in writing
- **Bonus points if you are a fluent Spanish-speaker
HOURLY PAY
$20/hr