If you’re built for high-volume calling and you like earning incentives for results, this role puts you on the front lines of helping members access care. You’ll make outbound calls, pitch a free in-home or virtual health evaluation, and get appointments scheduled fast.
About Senture
Senture is a customer experience and contact center company supporting healthcare programs that help members improve access to care. Their Member Engagement team focuses on outreach that drives preventive health actions through scheduled evaluations. They’re a veteran and military spouse friendly employer.
Schedule
- Fully remote, work from home (equipment provided)
- 2 weeks of paid, mandatory training (100% attendance required)
- Call center hours: Mon–Fri 8:00 AM–8:00 PM ET; Sat–Sun 9:00 AM–5:30 PM ET
- Overtime may be required based on business needs
What You’ll Do
- Make an average of 50 outbound calls per hour using an auto dialer (about 85% outbound, 15% inbound) to schedule free in-home or virtual health evaluations
- Use approved scripts to explain the evaluation and answer questions while maintaining consistent messaging
- Overcome objections using rebuttals and guide members toward scheduling without being pushy
- Schedule providers and manage appointments across multiple systems (reschedule/cancel as needed)
- Hit daily metrics for appointments, calls, handle time, and productivity while staying HIPAA compliant
What You Need
- High school diploma or equivalent
- Comfort in a results-driven outbound call center environment (sales mindset and goal focus)
- Strong communication skills (friendly, conversational, clear)
- Ability to follow a fixed daily schedule, accept coaching, and maintain confidentiality
- Ability to work across multiple computer systems simultaneously (auto dialer experience is a plus)
- Reliable wired internet (no satellite/cellular/hotspot/Wi-Fi): 20 Mbps upload, 5 Mbps download, latency ≤ 100 ms
- Quiet, secure workspace (you provide the furniture)
- Authorization to work in the U.S. and ability to pass pre-hire testing, background check, and drug screening
Benefits
- Base pay: $13.50/hour with scheduled raises up to $15/hour after two years
- Monthly incentive plan (top performers can earn up to $1,045; top 10 qualify for an additional $250)
- PTO plus benefits, growth, and development opportunities
Roles like this move fast. If you like performance-based money and you can stay sharp on the phones, jump on it.
Bring the energy, stack the wins, and help members take control of their health.
Happy Hunting,
~Two Chicks…