Safeguard patient privacy while ensuring accurate, timely delivery of medical documentation.
About Vital Care
Vital Care is the premier pharmacy franchise business in the U.S., serving patients with chronic and acute conditions through over 100 franchised infusion pharmacies and clinics in 35 states. Since 1986, we’ve helped locally-owned franchises launch, grow, and succeed—especially in underserved and secondary markets. Our mission is to improve lives by making infusion services accessible, efficient, and community-driven.
Schedule
- Full-time, remote position
- Monday–Friday schedule with coordination between franchise partners, payers, and internal teams
What You’ll Do
- Review and respond to insurance correspondence by producing and delivering medical records promptly
- Process all release of information requests, ensuring accuracy, HIPAA compliance, and quality customer service
- Validate and authorize the release of medical information per established procedures
- Apply medical terminology knowledge to evaluate and ensure complete, accurate clinical documentation
- Communicate with franchise partners to obtain missing documentation and facilitate complete patient records
- Conduct quality checks to ensure accuracy and confidentiality
- Research and resolve discrepancies, recommending preventive measures
- Maintain compliance with HIPAA, state, and federal regulations while documenting all actions taken
What You Need
- High school diploma or equivalent, plus specialized training (required)
- 2+ years of healthcare experience (preferred)
- Licensed Practical Nurse (preferred)
- Knowledge of anatomy, physiology, disease processes, and medical terminology (preferred)
- Ability to read and interpret medical records and insurance correspondence
- Familiarity with ICD-10 and CPT/HCPC coding guidelines (preferred)
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office and pharmacy applications
- Advanced data entry skills
Benefits
- Medical, dental, and vision plans
- Flexible spending and health savings accounts
- Paid time off, personal days, and company-paid holidays
- Paid parental leave and volunteer days off
- Company-sponsored life and disability insurance, plus optional supplemental coverage
- 401(k) matching and tuition reimbursement
- Employee assistance programs for mental health, financial, and legal support
- Professional development and growth opportunities
- Rewards and employee referral programs
Protect patient privacy, ensure clinical accuracy, and support quality healthcare access—join a team recognized as a “Best Place to Work in Modern Healthcare.”
Happy Hunting,
~Two Chicks…