Be the first friendly voice patients hear and the steady hand that keeps the front office running smoothly. If you’re bilingual, detail-sharp, and comfortable in EMR/EHR systems, this role is a clean fit.
About Carenet Health
Carenet Health supports healthcare consumers across the full care journey, blending human support with data-driven technology. With 30+ years in the space, they deliver high-touch experiences at scale that improve outcomes.
Schedule
- Full-time, remote (work from home)
- Starts 3/12/26
- High-volume inbound call environment
- Assessments may be required during the hiring process (must be completed independently)
What You’ll Do
- Answer a high volume of inbound calls and provide exceptional customer service by phone
- Transfer and direct calls appropriately
- Handle front office patient coordination, including appointment scheduling and transport coordination
- Communicate clearly with patients, clients, team members, peers, and leadership (verbal and written)
- Enter and maintain accurate data in Carenet systems and EMR databases
- Respond to inquiries from patients, customers, and third-party vendors (clinic directions, hours, general questions)
- Contact health plans to verify patient insurance information
What You Need
- High School Diploma or GED
- Healthcare/front office experience, including appointment scheduling
- Experience working with EMR/EHR databases (medical assistant, medical front office, or similar)
- Strong computer skills (data entry, screen navigation, keyboarding), including EMR/EHR use
- Experience with Microsoft Outlook and Word
- Excellent written and verbal communication skills
- Demonstrated empathy, compassion, and patient-focused service
- Bilingual in English and Spanish
- Ability to provide two monitors (at least 22-inch) with HDMI and Display ports
Benefits
- $15.50/hour
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
They’re hiring for a specific start date, so if you match the bilingual + EMR box, move on it while the class is forming.
If you like helping people while keeping the details tight, this is a solid remote front-office lane.
Happy Hunting,
~Two Chicks…