Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital.
Position Summary
This position is responsible for answering telephone calls; providing personalized seamless service to health care provider clientele and parent/patient callers; responding to inquiries with knowledge of client services and programs; and prioritizing complex and emergent situations.
* One to three years of customer service work, preferably telephone-based.
* Strong basic computer skills and keyboarding skills.
* Demonstrated excellent written, verbal and interpersonal communications skills.
* Demonstrates a pleasant telephone voice and helpful manner.
* Ability to work effectively with minimal supervision; while understanding role as a part of a team.
* Excellent problem solving and follow up skills.
* Understanding of basic medical terminology helpful.
Location: MN and WI Remote, Minnesota, United States
Category: Support StaffFTE: 0.2Shift: NightsShift Length: 8 hoursSalary Hourly: 16Scheduled Weekly Hours: Every other weekendSalary (Pay Basis): 32864.0-54288.0