Description
Medicaid Client Manager I
Critical Performance Objectives:
- Produce a trusted relationship with your clients while facilitating communications and interactions with Frontline Education at various levels of the business.
- Monitor and manage client Medicaid revenue health for assigned base of clients/region.
- Consult clients on potential Medicaid revenue and identify key areas for improvement
- Communicate regulatory updates to clients in a timely manner
- Present data on denied or pended claims to client to update client on claiming status
- Provide detailed analysis of provider documentation levels, claiming validations and impact on revenue
- Support clients during state or federal audits to ensure all supporting documentation is supplied
- Maintain 100% retention and renewal rate of assigned client portfolio.
- Relay potential upsell opportunities to sales that expand revenue/solution growth
- Recommend clients to product councils, user groups, and surveys to better understand the overall experience across all solutions
- Develop referenceable accounts.
- Manage clients in up to three states.
- Manage and grow client revenue.
Key Competencies:
- Demonstrated capability of maintaining client relationships and open lines of communication on client health and satisfaction.
- Ability to establish and maintain positive working relationships (internally and externally) that build Client trust and commitment.
- Timely escalation of client issues to leadership and cross functional teams to allow resolution and improve Client satisfaction.
- Maintain a thorough understanding of the product functionality and user workflows to help clients optimize the solution to meet their needs
- Execute on success plans for Clients that outline critical success factors, metrics for success, potential risks, and provide recommendations in line with client strategic goals.
- Ability to react promptly to client needs and adapt as needed to achieve mutually beneficial objectives and goals
- Review and share Client feedback to improve the overall experience across all student documentation and Medicaid revenue solutions
- Partner with CSM to act as a point of escalation for client satisfaction issues related to Medicaid revenue or student documentation systems
- Understanding of the state regulations in client states.
Qualifications:
Skills/Abilities:
- Ability to report on financial analysis to ensure the client has a clear understanding of their revenue potential
- Ability to execute end-to-end defined Client engagement model
- Ability to properly escalate calls for conflict resolution.
- Adherence to Frontline requirements for documentation, tracking, and measuring
- Ability to prioritize, multi-task, and perform effectively
- Proven ability to engage effectively at an experienced level in client organizations.
- Excellent verbal and written communication skills for a range of audience
- Ability to work independently and be self-motivated
- Written and spoken fluency: English
- Strong oral and presentation skills
Education & Experience:
- Bachelor’s Degree required.
- Minimum 5+ years’ experience in technology implementation, account management, or Senior Client support type positions
- Track record of working across teams to effectively communicate Client/market feedback.
- Experience and expertise dealing with large complex accounts at all levels; exceeding Client satisfaction expectations
- In depth knowledge of the educational space, including competitors, clients, partners, etc.
Who we are:
We’re a group of unique and talented individuals that love what we do. We’ve been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.
Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The perks of being a Frontliner:
Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.