If you know how to lead a team in a fast-moving customer environment and still keep the human part intact, this role has your name on it. You’ll manage Onboarding Coaches, drive retention and quality metrics, and build a high-performing team that helps new Pros succeed fast.
About Housecall Pro
Housecall Pro builds software and services that help home service professionals streamline and grow their businesses. Their tools cover scheduling, dispatching, payments, and more, designed to save Pros time and help them scale profitably. They support 40,000+ businesses and are focused on championing Pros to success.
Schedule
- Remote (United States)
- Full-time leadership role over a team of Onboarding Coaches
- Manage scheduling and staffing to meet customer demand (time zone not specified)
What You’ll Do
- Drive key team metrics, including first response time, first-30-day success metrics, retention rates, QA scores, and related KPIs
- Manage team schedules and daily attendance to ensure proper staffing coverage
- Build a supportive, growth-oriented team environment aligned to company and department goals
- Hold regular 1:1s to coach performance, identify opportunities, and support career development
- Lead training and coaching sessions to improve onboarding quality and consistency
- Stay current on product updates and upcoming features, then translate that into team enablement
- Support evolving business needs through additional projects and responsibilities as needed
- Participate in hiring by conducting interviews and supporting candidate evaluation
What You Need
- 2+ years of experience in customer support, account management, sales, or a related field
- 1+ year of experience leading teams of 10+
- Bachelor’s degree or equivalent relevant experience
- Experience using AI tools to improve quality and efficiency
Benefits
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k)
- Flexible, take-it-as-you-need-it paid time off plus paid holidays
- Equity in a rapidly growing startup backed by top-tier VCs
- Paid parental leave
- Monthly tech reimbursement
- Employee Assistance Program (EAP)
- Compensation: $74,000–$82,500 OTE ($51,900–$57,750 base + 30% bonus)
Leadership roles like this go quick, especially fully remote ones. If you can run a tight ship without losing the soul of the work, don’t sit on it.
Build the team that builds the Pro’s first wins.
Happy Hunting,
~Two Chicks…