- Oversees and coordinates implementation of new specialty programs and serves as liaison between the company and customers as needed.
- Assists in modifying implementation approaches within budget and operational framework.
- Revenue Generation – Works jointly with Account Manager to ensure revenue goals, administrative expenses are managed.
- Develops strong relationships with key contacts at client level.
- Develops strong relationships and contacts within the company that are supportive of the achievement of increased revenue goals.
- Supports other functions as requested throughout the program development lifecycle including finance, outcomes, communications and IT.
- Communicates frequently, either by phone or in person, with client to report program progress, establish priorities and maintain positive client relationship. Responds to client`s requests for information. Assesses, investigates and resolves difficult issues to achieve customer satisfaction.
- Responsible for oversight of all program reporting. Ensures standard and ad hoc reports are provided accurately and on time.
Responsibilities
- 7+ years of experience in clinical operations, quality, network, pharmacy or project management.
- Project management experience and knowledge of health plans required.
- Provider experience preferred.
- Proven ability to plan, organize, schedule, direct, control and monitor project activities.
- Well developed interpersonal skills. Ability to perform basic financial analysis.
Work Experience
Work Experience – Required:
Pharmacy