We are contracting WORK-FROM-HOME Independent Contractors who can serve as Homeware Support Specialists to represent one of the world’s most upscale and high-end homeware brands.
Compensation $15.60/hr. Get paid weekly!
Each Homeware Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support job.
Contractors must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.
Contractors will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email or chat. Training will be provided on client information and systems used.
THE IDEAL SERVICE PARTNER (CONTRACTOR):
Previous contract work experience
Retail, Concierge and/or Hospitality experience
Ability to Multi-task
Excellent verbal & written skills
Proven Record of Great Attendance
Address customer questions and concerns regarding product and delivery information
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
Successfully negotiate and appease customers using a variety of methods established by client
Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
Perform other duties as assigned
Required: High School or GED (General Education Diploma) required.
Must be 18 years of age or older.
1+ years of general work experience.
Strong attention to detail and follow-up skills.
Flexibility to customize approach to meet all types of caller communication styles and personalities.
Strong computer skills, including Microsoft Office Suite and CRM/Salesforce experience
Ability to work 32 hours/week, 8 hour shifts, weekends and holidays as needed.
Minimum PC Requirements
Dual Core 1.2 GHz or better
Intel Core i3 or AMD Ryzen 3 or better
40 GB or more of available space
100 GB or more of total space
8 GB of RAM minimum
Windows 10 Professional (No Macs or Chromebooks)
Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements
1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone
JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P
JPL USB 2.0 universal bottom lead with volume and mute function
High grade USB noise cancelling headphone available on Amazon or any other retailer
Integrated or USB camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.
*Dual monitors may be required on some client programs
Minimum Software Requirements
Latest version of Google Chrome for Windows
**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
Hard-wired connection (no wireless)
Minimum 45 Mpbs download / Minimum 10 Mpbs upload
Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold
120 milliseconds (ms)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities