Employer: Veho
About Veho
Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.
Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho’s technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.
The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages – from getting the dreaded “we missed you” note, to stolen packages. He set out to fix the problem so many customers and brands face.
Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating. With teammates in 30 U.S. states, Veho locally warehouses and enables last mile deliveries in 15 U.S. cities andwill be in 50 markets bythe end of 2022.
About the Role
The Logistics Coordinator is responsible for executing the day-to-day support of the Veho managed logistics operations; tracking and tracing loads, communicating truck schedules and tenders, auditing and maintaining rate data and load data, and troubleshooting issues as they arise.
Responsibilities
- Support the day-to-day logistics operations
- Book, schedule, tender, track and trace loads, troubleshoot delays, recover failures
- Assist in weekly first and middle mile planning
- The main point of contact for daily interaction with Veho’s 3rd party carrier base
- Collaborate with Client Ops and Ground Ops to align pickup and injection schedules for insourced loads
- Own the truck schedule and dock schedule input
- Maintain rate tracking and carrier performance scorecards; provide reporting to relevant parties
- Work with Client Ops to resolve mis-shipments
Required Qualifications
- Excel/Google Sheets knowledge
- Detail-oriented
- Excellent written and verbal communicator
- Problem-Solver, creative thinker
- Multi-tasker
- Collaborative and adaptable
- Team player
- Human-Centric
Preferred Qualifications
- 1+ years experience in the Logistics or Transportation industry
- Experience with a final mile delivery company