Employer: Press Ganey
About Press Ganey:
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
Position Overview:
Press Ganey is looking for a Local Search Coordinator to join our team. The role requires a high degree of attention to detail in handling large datasets accurately and a persistent mindset to often work through intricate problems in data management. The successful candidate is a process-oriented, fast learner with excellent creative problem-solving skills and is a superior communicator.
Responsibilities:
- Improve ranking and brand visibility by employing local SEO tactics
- Work alongside Account Manager to accomplish local initiatives
- Onboard and configure new clients within our platform
- A large emphasis will be on data submissions and quality control, by working closely with the Account Managers and the customers to ensure that the integrity of the data is being preserved, implemented, and maintained in a timely manner
- Address your assigned client support issue needs by providing excellent customer service with help from the Account Managers to resolve the issue
- Work with search engine providers such as Google, Bing, Facebook, and Yelp to ensure that our clients’ data is correct and visible
- Proactively detect data issues, research, and resolve
- Must be able to manage and prioritize multiple accounts and projects simultaneously
Minimum Qualifications:
- BA/BS degree preferred
- 1-year customer service experience
- Ability to multitask in a fast-paced dynamic environment, under pressure, and with tight deadlines
- Ability to work independently and in a team-oriented environment
- Excellent prioritization and time management skills
- Excellent written and verbal communication skills
- Computer savvy, MS Excel proficiency preferred
Preferred Experience:
- Data Entry: 1 year, bonus for advanced Excel skills
- Customer Service: 1 year
- Time Management: 1 year
- SEO: 1 year, bonus for Local Search or Local SEO
All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey’s employment policies. You will be notified during the hiring process which checks are required for the position.
In order to ensure a healthy and safe work environment, Press Ganey requires all of its associates to be fully vaccinated against COVID-19, or have an approved medical or religious exemption, prior to their start date to enter any of our locations or to visit with a client. Associates who cannot receive the vaccine because of a disability/medical contraindication or sincerely held religious belief may request an accommodation to this requirement.