Drive employee learning and knowledge-sharing at FreedomCare by managing our LMS, building a centralized knowledge base, and developing engaging training content.
About FreedomCare
Founded in 2016, FreedomCare is the largest consumer-directed home care agency in New York State, now expanding nationwide. We empower patients to choose caregivers they trust and invest in tech-driven solutions that transform home care. Guided by our values—Here For You, Own It, Do the Right Thing, and Be Positive—we’re building a supportive culture where employees thrive and make a lasting impact.
Schedule
- Full-time, remote role
- Occasional travel to FreedomCare locations across the US as needed
Responsibilities
- Develop and maintain centralized knowledge bases, SharePoint sites, and documentation hubs
- Write, edit, and optimize process documentation, job aids, scripts, and internal communications
- Collaborate with SMEs to capture evolving processes and best practices
- Serve as the Learning Management System (LMS) administrator: manage uploads, enrollments, compliance tracking, and system configurations
- Troubleshoot technical issues and liaise with vendors on resolutions
- Partner with Salesforce and other teams to ensure LMS integrations and accurate reporting
- Create automated learning pathways, reminders, and certifications for compliance
- Generate training analytics and engagement reports, providing insights for improvements
- Design engaging training assets: infographics, microlearning modules, e-learning courses using tools like Articulate Rise, Vyond, or Camtasia
- Support trainers with live/virtual sessions and manage post-session resources
Requirements
- Bachelor’s degree in Instructional Design, Education, Communications, or equivalent experience
- 3+ years in knowledge management, LMS administration, instructional design, or technical writing (healthcare experience preferred)
- Strong experience with SharePoint and LMS platforms (e.g., Learn365, Absorb, Relias, Workday, Docebo)
- Proficiency with Microsoft Office and content authoring tools (Articulate, Vyond, Camtasia)
- Exceptional writing and editing skills to simplify complex processes
- Strong organizational skills with attention to detail
- Data-driven mindset with ability to use metrics to refine learning strategies
- Collaboration and adaptability across HR, Compliance, Ops, and IT
Benefits
- Competitive base salary: $80,000 – $90,000 per year
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid time off and parental leave
- Wellness programs, company events, and professional development opportunities
At FreedomCare, your work drives impact, your voice matters, and your career growth is supported.
Happy Hunting,
~Two Chicks…