About the Role:
Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, where you take charge of complete customer cases involving complex inquiries, warranty coverage, dealership complaints, troubleshooting technical features, and vehicle subscription services. Your role is pivotal in acknowledging all customer outreach, investigating customer concerns, and following up on customer requests to ensure an exceptional experience
- Applicants are required to reside in the state of AL to be considered for this remote, work from home opportunity.
- Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment. Prior work from home experience is a plus.
- Must have strong computer skills, including the ability to open, create, and modify various documents using the Google Workspace (docs, sheets, slides, and Gmail) and enter/retrieve customer and vehicle information using web-based systems.
- This is a bring your own device position, Kia Care Total Case Specialists must have a compatible home laptop or desktop computer with a secured high-speed internet connection, in-service cell phone, web-cam, and a wired headset.
- All applicants must successfully complete an online application, skills assessment, and technical diagnostic from the home computer they intend to use for work to confirm their workstation meets the system requirements of this remote position.
- Upcoming New Hire Training Class Dates
- Monday, 07/15/2024 from 10:00 am to 07:00 pm EST, M-F for 6 weeks.