Location:Chandler, AZ 85286
Category:OT
Salary:$55,000.00 – $60,000.00 per year
Position Details
Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.
At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.
Position Overview
The Intake Supervisor is responsible for overseeing their team, ensuring the efficient and accurate handling of patient information, and coordinating patient admission process. This role involves higher-level decision-making, strategic planning, and management of the team’s performance. The Supervisor is also directly responsible for the hiring, training, and terminations within the team. Strong leadership, organizational skills, and attention to detail are essential to effectively lead and support patient admission process.
The starting pay for our Intake Supervisor is $55,000 per year. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity!
Candidates in the Pacific and Mountain time zone will be prioritized for consideration.
Essential Job Functions
Leadership and Management: Manage the day-to-day operations of the team, including hiring, training, and providing ongoing performance feedback.
One-on-One Development: Conduct regular one-on-one meetings with team members to provide personalized coaching, address concerns, set individual goals, and foster professional growth.
Strategic Planning: Schedule and assign tasks to optimize workflow and ensure timely completion of Intake processes.
Regulatory Compliance: Ensure the team’s adherence to all regulatory requirements, including confidentiality and privacy policies. Ensure work meets internal and external compliance requirements, maintaining confidentiality and adhering to HIPAA guidelines/regulations.
Liaison Role: Act as the primary point of contact with other departments for escalation of issues.
Advanced Problem-Solving: Lead in handling escalated issues in the Escalation Queue, technical troubleshooting, and resolving patient complaints.
Data Analysis: Prepare and analyze detailed reports on Intake metrics, trends, and team performance.
Collaborate with Sales AVP: Collaborate closely with the sales team to facilitate patient admissions, streamlining processes to reduce days to start of care and enhance overall patient experience
Quality Assurance: Oversee quality control procedures and drive continuous improvements in the team’s processes and documentation.
Decision-Making: Identify areas for improvement and implement corrective actions as needed.
Goal Achievement: Monitor the team’s performance to ensure that all daily, monthly, and quarterly targets are met.
Interdepartmental Communication: Engage proactively with other departments to address patient concerns, presenting clear solutions and fostering effective teamwork.
Support Company Culture: Demonstrate core values such as compassion, team integrity, accountability, trust, innovation, compliance, and fun, supporting the Aveanna mission and culture.
Continuous Improvement: Maintain skills and qualifications necessary to provide or support quality care, including attending company-wide educational programs.
Professional Interactions: Maintain consistent and harmonious interactions with coworkers and customers, including patients, medical office staff, vendors, and the general public.
Policy Adherence: Comply fully with company policies and procedures upon employment.
Other Duties as Assigned: Complete additional responsibilities as required to support team objectives and operational needs.
Requirements
Remote Work Requirements: Workspace: Maintain a quiet, dedicated workspace free from non-work-related distractions.
Professional Appearance: Employees are expected to maintain professional appearance and a camera-ready presence during working hours. In order to foster engagement and connection, employees are expected to be on camera during scheduled meetings or team discussions.
Dependent Care: Working remotely is not intended as a substitute for childcare or other caregiving obligations.
Internet Connectivity: Ensure appropriate internet speed to handle call center software and communication needs (typically a minimum of 100 Mbps download and 50 Mbps upload speeds).
Security: Adhere to company data security policies, ensuring a secure work environment to protect patient information.
Communication: Maintain regular communication with the team through virtual meetings, email, telephone and instant messaging tools.
Self-Management: Demonstrate strong self-management skills, including time management, accountability, and discipline to stay productive without in-person supervision.
Technical Support: Be proactive in resolving technical issues and communicate promptly with IT support if needed.
In-Office Requirements (This applies only to employees who have additional responsibilities in an Aveanna office):Office Management: Ensure a well-organized and efficient office environment, overseeing daily operations and addressing any administrative needs.
Temperature Checks for Enteral Formula: Conduct regular checks to verify that enteral formula is stored at safe temperatures, meeting quality and safety standards.
Fire Extinguisher Maintenance: Perform periodic maintenance checks on fire extinguishers to comply with safety regulations and ensure emergency readiness.
Inventory Management: Track and manage inventory of supplies and equipment, ordering as necessary and keeping accurate records to maintain stock levels.
Clean/Dirty Equipment Area Maintenance: Maintain designated areas for clean and dirty equipment, following health and safety protocols to prevent cross-contamination.
Customer, Vendor, and Surveyor Assistance: Provide a positive and responsive experience for customers, vendors, and surveyors, addressing inquiries, offering guidance, and facilitating visits as needed
Qualifications
Minimum Education: High School graduate
Preferred Education: Bachelor’s Degree in related field
Minimum Experience: 2 years in management
Preferred Experience: Experience in Healthcare preferred
Supervises: Intake Lead, Intake Representative
Other Skills/Abilities
Proficient in Microsoft suite of products including Outlook, Word and Excel.
Self-starter, able to display the highest level of integrity and respect for confidentiality.
Must have strong organization skills and be very detail oriented.
Excellent written and verbal communication skills.
Proven ability to work independently at times and within a team.
Demonstrated ability to interact in a collaborative manner with other departments and teams.
Ability to assess tasks based on importance and urgency, effectively distinguishing between high-priority and lower-priority items to ensure timely completion of critical assignments.
Proficiency in creating daily, weekly, and monthly schedules to manage workload and ensure that milestones and deadlines are consistently met.
Skilled at managing multiple tasks simultaneously, while maintaining accuracy and attention to detail. Ability to switch between tasks without losing focus or momentum.
When appropriate, delegates tasks to team members or other resources, ensuring that work is evenly distributed and completed within set timelines.
Ability to adjust and re-prioritize tasks quickly in response to changing circumstances, new demands, or unexpected challenges.
Efficiently manages time and resources to ensure that the maximum amount of work is completed without compromising quality.
Utilizes tools and methods to track time spent on various tasks, ensuring productive use of working hours and identifying areas for improvement.
Remains composed under pressure and avoids procrastination, ensuring deadlines are met while maintaining work-life balance.
Physical Demands/Requirements:
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 10 pounds
Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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