The Intake Specialist is the first point of contact for Care to Care (Stanson) network providers, physicians, and members. Serve as liaison between Care to Care (Stanson) provider networks, physicians, and Health Plans. Ensure that both internal and external customers receive a level of service that exceeds their expectations.
The intake Specialist will utilize two methods of communication (inbound and outbound calls) and written correspondence. Respond to and resolve questions and problems from network providers, imaging centers and facilities, members, and referring physicians. The Intake Specialist also receives inbound calls on the follow-up to existing authorization requests either in process or processed.
*Please note, the hours/shift for this role can vary from opening to opening. We are currently hiring for the 11:30 am – 8 pm ET shift.
What we’re looking for:
Skills & Experience:
Answering Telephones, Detail-Oriented, High Accuracy, Self Motivation
High School Diploma or GED (Required)
One year experience as an Intake Specialist or equivalent position in a multi-function Contact Center setting (call center experience preferred)
One year of experience in a medical setting working with Prior Authorizations is preferred
Experience with computer operation, automated database, and standard PC business software, including electronic mail, intranet, and industry-standard applications
Data entry experience, with multiple screens, is a plus
Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $34,000 – $64,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.
Employees also receive access to the following benefits:
· Health, dental, vision, life and disability insurance
· 401k retirement program
· Paid time off
· Participation in Premier’s employee incentive plans
· Tuition reimbursement and professional development opportunities
Premier at a glance:
Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022)
Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 13th year in a row
The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
Perks and discounts
Access to on-site and online exercise classes
Paid time off to volunteer in their communities