At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band® and a passion for the babies we treat.
We are currently looking for an Intake and Scheduling Coordinator to join our team!
Responsibilities include:
Provide outstanding customer service to all of our patients
Educate potential patients about evaluation appointment, treatment process and insurance process
Patient registration, appointment scheduling and handling of all intake calls for over 70 clinics across the US
Conduct outgoing patient referral calls for over 70 clinics across the US
Distribute incoming corporate calls appropriately
Identify potential conflicts or other trends with the schedule for each clinic location
Review cost share amounts for treatment when scheduling
Complete financial agreements
Upload documents to patient files
Requirements:
1 – 2 years customer service experience
1 – 2 years experience with computer software
Exceptional communication and human relations skills in working with people from different backgrounds
Energetic and enthusiastic personality is a MUST
Ability to learn new things quickly and apply them in a fast paced, ever-evolving environment
Professional image in appearance, words and actions
Detail-oriented with the ability to multi-task
We offer an excellent benefits package
Medical, Vision, and Dental Insurance
401k Retirement Plan
Flex Spending Plans
3.5 Weeks Paid Time Off plus 7 paid Holidays
Life Insurance
Short/Long Term Disability Insurance
The pay range for this position is $17 – $18 per hour. Pay is dependent on the applicant’s relevant experience.
$1,000 Sign-On Bonus*
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.