Make a meaningful impact by supporting patients’ access to care.
About AdaptHealth
AdaptHealth provides full-service home medical equipment, products, and services designed to empower patients to live healthier, more independent lives. With a focus on improving quality of life outside the hospital, we actively recruit compassionate, detail-oriented professionals who want to be part of a mission-driven healthcare team.
Schedule
- Full-time position
- Standard business hours, Monday–Friday (some flexibility may be required)
- Fully Remote
Responsibilities
- Accurately enter referrals into EMR databases within established timeframes.
- Verify patient insurance coverage, eligibility, co-insurance, deductibles, and authorization requirements.
- Communicate with referral sources, physicians, and staff to obtain compliant documentation.
- Explain insurance coverage details and financial responsibility to patients; collect payments when applicable.
- Process physician orders and pre-authorizations with insurance carriers as required.
- Review medical records to ensure compliance standards are met before service delivery.
- Navigate multiple EMR systems to retrieve documentation and update patient records.
- Maintain extensive knowledge of payer guidelines, coverage policies, and insurance requirements.
- Resolve coverage or eligibility issues and escalate complex cases to management.
- Answer inbound calls and make outbound calls to patients, referral sources, and payers.
- Document all activities accurately in patient and insurance databases.
- Collaborate with sales, verification, and customer service teams to support patient access.
- Monitor payer trends and communicate findings to leadership.
- Assist with resolving patient complaints and provide empathetic, patient-centered service.
- Support departmental goals by assisting coworkers with workload as needed.
- Perform other related duties as assigned.
Requirements
- High School Diploma required.
- Minimum 1 year of healthcare administrative, financial, or insurance customer service, claims, billing, or call center experience.
- Experience in a Medicare-certified HME, IV, or HH environment strongly preferred.
- Strong communication skills (verbal and written) with the ability to explain coverage to patients.
- Proficient computer skills, including Microsoft Office and EMR systems.
- Excellent customer service and telephone etiquette.
- Ability to adapt in a fast-paced environment while maintaining accuracy and attention to detail.
- Strong organizational and problem-solving skills.
- Ability to prioritize multiple tasks and work both independently and as part of a team.
Benefits
- Competitive compensation
- Fully remote role with growth opportunities
- Collaborative, supportive team culture
- Mission-driven work that directly impacts patient care
- Equal Opportunity Employer: AdaptHealth values diversity and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
Ready to make a difference? Apply now and join the AdaptHealth team!
Happy Hunting,
~Two Chicks…