Xtend offers competitive benefits including Medical/Dental/Vision, Generous Paid Time Off/Paid Holidays/Tuition Reimbursement/401k plan plus Employer Match/Professional Development*
About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company’s services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at www.xtendhealthcare.net
THIS POSITION IS REMOTE – KONA, HAWAII OR WITHIN A TWO HOUR TIME ZONE AS HAWAII.
Xtend Healthcare is looking for Insurance Specialist III- Access Registration to be responsible for tasks relating to the completion of patient registration for hospital and/or physician services. They will be required to have flexibility to learning and comprehending complex hospital systems in order to communicate directly with patients and healthcare providers, ensuring the information collection is complete and accurate. The Insurance Specialist will be responsible that their patient, payer and provider interactions are carried out according to company, client, and federal guidelines.
JOB SUMMARY:
- Access Registration Tasks.
Exceed productivity standards as outlined by business line
Complete patient registration (post clinical triage of patient) and obtain and verify health plan coverage.
Support access registration, insurance verification and authorization functions.
Contact physician offices and/or payers for follow-up on eligibility and authorizations; and
Other duties as mutually agreed between the parties.
Maintain quality scoring and accuracy on all accounts worked
Completes timely follow-up on assigned accounts to ensure no cash loss
Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals
Acts as a knowledge resource for team members
High level understanding of client host system functions
Clearly documents actions taken and next steps for account resolution in patient accounting system
- Ensure all accounts are worked within client standards and Federal Regulations.
Work within federal, state regulations, department/division & all Compliance Policies
Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
- Maintain continuing education, training in industry career development.
Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
Attend training sessions as directed by management
Integrate information obtained through training sessions and policy changes immediately into daily routine
MINIMUM REQUIREMENTS:
High School Diploma (additional equivalent experience above the required minimum may substitute for the required level of education)
3 years’ experience in a hospital healthcare receivables and billing environment (additional equivalent education above the required minimum may substitute for the required level of experience)
Excellent oral and written communication skills
Basic computer skills
Familiar with widely used patient accounting software
PREFERRED QUALIFICATIONS:
Previous Access Registration experience is preferred
Organization, planning and prioritizing
Communication skills
Data management
Attention to detail and accuracy
Problem-solving
Adaptability and flexibility
Possess excellent reading and writing skills
Strong Computer skills
Ability to communicate successfully with patients, hospital, or Xtend Employees