About Us:
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.
Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.
The Opportunity – Insurance Customer Service Representative (Remote – USA)
We are looking for an enthusiastic Insurance Customer Service Representative to join our growing team. Often the first point of contact for customers, the Insurance Customer Service Representative is responsible for addressing customer service concerns, inquiries and activities. In this role, you’ll be tasked with supporting Brokers and Clients with application and claim processes. You will also be tasked with managing the Certificate of Insurance program. While this role involves a variety of different skills, the primary focus is to work with customers to provide solutions for their continued success.
What you’ll Do:
Manage certificate of insurance requests from clients, cities, and rental houses
Support brokers and clients as they fill out new and renewal quote applications
Support clients with claims forms and providing guidance on claims process
Vet/pre screen prospective clients, via phone and online application
Cross train on Workers Comp team tasks, such as Certificate of Insurance issuance, review of client COI’s, follow up on outstanding requested information for applications, file organization
Assist with agency billing/invoicing process.
Develop, document and manage Notice of Cancellation process to avoid insureds going to collection
Manage mail review and organization process
Field calls to General Insurance line and Support line
Maintain agency files
Gain basic knowledge of Production Insurance Programs
Learn Wrapbook’s policies and procedures
What you’ll Have:
Strong customer-facing written and verbal communication skills
Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen insurance expertise
2+ years working in insurance
P&C License (or willingness to obtain within 6 months)
Experience with Agency management systems
Demonstrated ability to prioritize tasks and meet daily deadlines to satisfy quick turnaround customer requests
Nice to have, but not required
Ability to work West Coast hours
A background working on entertainment accounts
Experience working with Salesforce and Applied Epic
Why Join Us
At Wrapbook, creativity meets technology — and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:
Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1500 towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service
Our Pledge to Fostering an Inclusive and Safe Workplace:
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.