Put your insurance service skills to work solving problems, streamlining processes, and helping customers from anywhere.
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run mission-critical systems while modernizing IT, optimizing data, and ensuring security across public, private, and hybrid clouds. Their Insurance Services practice specializes in automating complex processes, reducing costs, and improving customer experiences for some of the world’s largest organizations.
Schedule
- Monday – Friday, standard business hours (8:00 AM – 5:00 PM EST)
- Full-time role with in-person collaboration as needed
What You’ll Do
- Handle Life & Annuity customer requests via phone and written correspondence
- Diffuse escalated situations and resolve complex customer issues
- Simplify and explain product details and processes to customers
- Maintain accurate product knowledge and stay current on regulatory updates
- Review, analyze, and process written requests and documentation
- Ensure integrity of customer accounts, including account history updates
- Educate customers on product features and self-service tools
- Meet or exceed quality, productivity, and timeliness standards
Preferred Qualifications
- Consistent ownership of call follow-up and work item management
- Ability to adapt to varying work schedules and team goals
- Strong relationship-building with customers and colleagues
- General insurance background preferred
Requirements
- Proven ability to manage complex customer interactions with minimal supervision
- Strong written and verbal communication skills
- Comfortable working with pre-established guidelines and processes
Compensation & Benefits
- Salary range: $31,800 – $52,000
- Comprehensive benefits package including:
- Health, dental, and vision insurance
- Employee wellness programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays and paid time off
Happy Hunting,
~Two Chicks