Employer: Outdoorsy
About the Role
We’re looking for a Claims Processor who’s passionate about creating fiercely loyal customers when it matters most and demonstrates both technical proficiency along with the aptitude to handle claims, help drive processes, and maintain a high level of quality. If you’re tired of the status quo and want to be part of a forward-thinking claims organization on the cutting edge of technology, we want to speak with you!
We’re passionate about our customers, collaborative consumption, community, and entrepreneurship. We’ve been motivated by our values from day one: we always put the customer ahead of ourselves. We like winning. We make long-term progress in the world and repay our gratitude in every community interaction.
Requirements
What you will own at Outdoorsy:
- Answer incoming calls about claim related questions and status inquiries
- Execute claims intake process by completing initial contact with Outdoorsy owners
- Set expectations about claims flow and answer any upfront questions
- Resolve inquiries related to insurance questions, vehicle listings, ancillary support issues
- Monitor customer support Slack channels to proactively address support department questions
- Respond timely to general inquiries regarding coverage, listings, etc.
- Monitor incoming claims and conduct timely assignments of new claims
- Review coverage and triage applicable claims to outside carriers
- Monitor claim to resolution ensuring customer needs have been resolved
- Gather feedback from customers to identify and problem-solve common issues
- Diagnose issues from claim FNOLs and collaborate on solutions for future handling
- Support strategic initiatives by contributing ideas on how to implement and execute vision
Skills and experiences that you will bring to Outdoorsy:
- High School Diploma or GED equivalent
- 1 year of customer service experience in insurance, financial services, and/or relevant direct customer service experience
- Strong interpersonal and communication skills, both verbal and written
- Ability to prioritize and multi-task, including navigating through multiple programs and applications
- Customer-centric attitude
- Passionate about driving change
Benefits
Benefits & Perks:
- Opportunity to help build company from early stage
- Competitive salary
- Equity in one of the world’s fastest growing companies
- Comprehensive health and welfare benefits
- 401(k) Match
- Flexible PTO
- Annual RV rentals – we believe in balance and taking the time to nourish mind, body, and soul