Ready to take your insurance career to the next level? Do you thrive on delivering exceptional customer service and building lasting client relationships?
About ReSource Pro
ReSource Pro focuses exclusively on the insurance industry, serving as a trusted strategic operations partner to carriers, brokers, and MGAs. With more than 10,000 global employees and over 1,800 clients, we sit at the intersection of people, process, technology, and data. For 15 consecutive years, Inc. 5000 has recognized us as one of the fastest-growing companies in the U.S., and our 96% client retention rate speaks for itself.
Schedule
- Full-time, remote (must reside in the U.S.)
- Standard business hours; candidates in Mountain or Pacific Time Zones strongly preferred
Responsibilities
- Respond to customer inquiries via phone/email and complete routine insurance service requests in the Agency Management System
- Handle questions and concerns professionally and escalate issues to the right resource as needed
- Support Senior Specialists and Account Managers on service-related tasks; collaborate with offshore teams and provide feedback
- Process routine client tasks independently (endorsements, COIs, application follow-ups, quoting) and document work in databases
- Build relationships with clients and insureds to support retention and revenue growth
- Suggest process improvements to leadership and help maintain service level goals
- Train and mentor new Account Specialists on basic tasks; audit their work as needed
- Collaborate across teams to meet client needs and internal goals
Requirements
- Bachelor’s degree in Business, Risk Management, Insurance, or equivalent
- Property & Casualty License strongly preferred (or ability to obtain within first 30 days)
- 2–3 years of insurance experience (personal, commercial, life & health, employee benefits, etc.)
- Strong communication skills (written and verbal)
- Proficiency in Microsoft Word and Excel
- Attention to detail, process-focused mindset
- Tech-savvy with ability to learn and navigate multiple systems
Compensation
- $18.91 – $31.92 per hour (based on experience, skills, and location)
- Annual bonus eligibility
- Competitive total compensation package
Benefits
- Generous PTO plus paid holidays and floating holidays
- 100% paid employee healthcare coverage on Day 1
- Medical, dental, and vision benefits available Day 1
- 401(k) with employer match, vested on Day 1
- Career development and advancement opportunities in a global organization
Why Join Us
At ReSource Pro, you’ll engage with clients, collaborate with talented colleagues, and contribute to transforming the insurance industry. With a culture focused on growth, innovation, and client impact, this is the place to elevate your career.
Happy Hunting,
~Two Chicks…